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LumApps is an intranet platform that serves as a primary source for internal information, connecting employees and keeping them engaged …
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What is LumApps?
LumApps is an Employee Experience Platform that engages every employee with personalized communications, regardless of location, and empowers them to do their best work by connecting them with the tools, people, and information they need to get the job done.…
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What is LumApps?
LumApps is an Employee Experience Platform that engages every employee with personalized communications, regardless of location, and empowers them to do their best work by connecting them with the tools, people, and information they need to get the job done. Integrations with both Microsoft…
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Product Details
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- Competitors
- Tech Details
- Downloadables
- FAQs
What is LumApps?
LumApps is an Employee Experience Platform that engages every employee with personalized communications, regardless of location, and empowers them to do their best work by connecting them with the tools, people, and information they need to get the job done. Integrations with both Microsoft and Google enables employees to share knowledge, resources, and connect with each other.
The employee experience platform aligns and engages digital workplaces, and enables enterprises to better communicate with their people, foster culture and collaboration, and provide ready access to productivity tools and information for employees. The product tailors each experience to the needs of each employee, from executives and managers to frontline workers. LumApps is a SaaS platform, designed to scale to the needs of today’s largest enterprises and is accessible across any device or language.
Collaboration and communication
Enables each employee to share their knowledge with their colleagues through video and posts. Ensures no employee is left out by personalizing communications via hyper-segmented audiences. LumApps Journeys helps to guide employees through key moments in their lifecycle with automated, integrated, and personalized touches.
Connect with co-workers
With its user directory, users can reach out to the right people and gain valuable time. Search by skills, location, or teams and learn about a contact's details and social activities.
LumApps Features
- Supported: Engagement Analysis
- Supported: Enterprise Video Management
- Supported: Integrations
- Supported: Content Distribution
- Supported: Content Templates
- Supported: Social Sharing
- Supported: Company News
- Supported: Activity Feed
- Supported: User Directory
- Supported: Document Collaboration
- Supported: Version Control
- Supported: Knowledge Base
- Supported: Search
- Supported: User, Role and Access Management
- Supported: Mobile Optimization
LumApps Screenshots
LumApps Videos
Videos enhance all aspects of the employee experience and are a workforce demand. Built into the LumApps platform, LumApps Play gives Internal communications, HR and Department managers full control of video content management, without technical skills.
LumApps Journeys helps to improve the employee experience through personalized, smart, and integrated journeys.
LumApps Integrations
LumApps Competitors
LumApps Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global |
| Supported Languages | Over 30 languages supported |
| Security |
LumApps Downloadables
- Customer Spotlight with Publicis Sapient: How to Deliver a Better Employee Experience
- Customer Spotlight with Palo Alto Networks: How Palo Alto Networks is Shaping the Future of Work
- Customer Spotlight with Schnuck Markets: Centralizing Internal Communications and Engaging with All Employees
- Customer Spotlight with Randstad: Placing Humans at the Heart of Technology
- LumApps for HR
- LumApps for Internal Communications
- Customer Spotlight with Thoughtworks: Thoughtworks Creates an Extraordinary Impact by Connecting its Global Workforce During IPO Week
Frequently Asked Questions
Reviewers rate Configurability highest, with a score of 8.1.
The most common users of LumApps are from Enterprises (1,001+ employees).
LumApps Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 10% |
| Enterprises (more than 500 employees) | 90% |
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Reviews and Ratings
(39)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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LumApps is an intranet platform that serves as a primary source for internal information, connecting employees and keeping them engaged and informed. With dedicated pages for each team, LumApps allows users to easily find information about teams, departments, and new projects. Users appreciate its ability to centralize scattered information in an attractive template, making it easily accessible. As one user describes, LumApps acts as an online employee handbook and resource hub, providing a central location for information, community building, and effective communication. It replaces legacy corporate communication platforms and improves connectivity and efficiency in communicating with employees.
One of the key use cases of LumApps is as a platform for internal communications to create and spread employee news and information. It serves as a one-stop-shop for company news, updates on benefits, and HR-related content. By providing a centralized database for information sharing, LumApps meets the needs of global teams. It also facilitates both vertical and horizontal communication within the company by offering quick access to necessary information for work tasks. Another user shares their experience with LumApps: It serves as a document repository, community post platform, and directory. It ensures ease of finding information and resources, improving efficiency. Furthermore, LumApps acts as an intranet site for centralized information such as frequently used links, organizational charts, and company news.
In addition to its role in internal communications, LumApps also supports collaboration and connection among employees. By enabling employees to connect and engage in a digital environment, it bridges geographical gaps within the organization. One user highlights this aspect by saying that LumApps enables employees to connect and engage in a digital environment, bridging geographical gaps. Moreover, the software continuously innovates by integrating with other platforms and providing a customizable interface to enhance the user experience. This flexibility allows companies to tailor LumApps to their specific needs.
Overall, LumApps serves as a comprehensive solution for internal communication, information sharing, and employee engagement. It addresses the problem of scattered information by centralizing it in an accessible and visually appealing format. With its array of features and functionalities, LumApps supports various use cases such as team collaboration, company-wide announcements, resource sharing, and fostering a sense of community among employees.
Easy-to-use Platform: Users have found LumApps to be a simple and easy-to-navigate platform for using Google for their business. They appreciate that it makes tasks easy to comprehend and collaborate on for their employees.
Integration with Google Workspace: The integration with Google Workspace, particularly Google Drive, is highly valued by users. They find it fast and easy to deploy and appreciate the search engine's capability to support multiple languages, which is especially beneficial for large companies.
Strong Page Design Capabilities: Users praise LumApps for its strong page design capabilities and the ability to create content templates for specific teams and make them private. They also highlight the flexibility in design and style, as well as the support for communities, which makes it easy for interest groups to consolidate information in a centralized space.
Difficult navigation and task performance: Some users have found it challenging to navigate and perform tasks in the LumApps back office without significant training. They expressed frustration with the complexity of the platform, indicating that it requires a steep learning curve.
Analytics limitations: Users have mentioned their dissatisfaction with the analytics side of LumApps. They stated that it does not show user-specific data and finding information on which associates use the intranet the most is difficult. This limitation hinders their ability to gain valuable insights from the platform.
Lack of integration options and out-of-the-box templates: Several users wished for more integration options with files and desired out-of-the-box templates to reduce the need for design assistance. They also expressed a desire for better metrics without relying solely on Google's services, highlighting a need for enhanced flexibility and customization within LumApps.
Attribute Ratings
Reviews
(1-16 of 16)Companies can't remove reviews or game the system. Here's why
February 22, 2023
An Intranet for Everyone
Score 9 out of 10
Vetted Review
Verified User
LumApps is our current intranet provider. We purchased LumApps a year ago and just finished implementation of the product. We use it as our companies primary source for internal information. LumApps addressed our companies problem with multiple sources of information, information confidence, and communication problems between areas of our company.
The Scope of the product was to design a website that could be easily used to control information and communication flow across our companies multiple business lines and between our field sites and corporate headquarters. It is now our companies One-Start shop for information, our visible user directory, a company community platform, and home base to connect to all our companies web applications.
The Scope of the product was to design a website that could be easily used to control information and communication flow across our companies multiple business lines and between our field sites and corporate headquarters. It is now our companies One-Start shop for information, our visible user directory, a company community platform, and home base to connect to all our companies web applications.
- Webpage and Information Management- It's straightforward to navigate and to allow a single source of information to easily be placed in multiple areas of the intranet without creating multiple versions of files. Further it has enabled us to use the same piece of information across business lines without creating multiple copies of a document or webpage.
- Simple webpage design- The program is very easy to use and edit allowing for multiple page owners across different sectors while still being able to managed by a overall by a small team of users. It sacrifices some robustness of customization for simple use which makes it much easier for multiple users to control the information and manage the product as a whole.
- Great User Community and product assistance- The product keeps growing actively and gets better. The company itself is great at communicating with its clients about future roll-outs, initiatives, and updates to their product. They also have a robust knowledge base that is easy to understand and allows for quick answers to questions on how to use the product. Their Customer Service team also works diligently to solve problems with the system and communicates frequently with it's clients if their is a problem to help quickly resolve issues.
- Integration- It has integrations with other products, but they are not always the best. The integrations do not always have the best functionality and are sometimes buggy. It's integrations with Microsoft is good, but it can be improved. It's integration with other products I feel is lacking and could be improved in its presentation.
- Lack of customization- To have ease of use, it does lack customization. It has standard tools, which are great, but going beyond standard is difficult at the easiest to impossible at the worst. Overall I do not mind this because what it offers is robust, but it is a cautionary tale to those more interested in customization over a solid product.
- Calendar Functionality- It does not have great calendar functionality. Setting group shared calendars is difficult and is an area of communication I wish the product would improve.
In my company, we use LumApps as our intranet. It allows employees to find key information, newsletters, and articles posted in relation to the company and its employees.
- It offers user-friendly navigation.
- User management is simple once setup correctly.
- It offers many different options for creating posts and articles.
- Search functionality is lacking for groups.
- If you Copy and Paste from other sources, it often leads to undesired results.
August 01, 2022
New LumApps-based intranet a success
We needed a new intranet with more features to enable informed and engaged associates. Prior to using LumApps, our main communication channel with our teams was email. LumApps has given us a simple way to host content online and share news and information, while also allowing associates to interact and have more 2-way dialogue through comments, likes, and sharing. We're in the early stages of our implementation but have already gotten feedback that the platform is allowing us to achieve our goals. Looking forward to continued growth and development with this product.
- Simple user interface
- Secure
- Good support
- Documentation could be improved - lots of it but not always easy to find what I need
As part of our move to Google Workspace, LumApps was chosen as the product to build our Intranet on. This allowed us to create a truly unified Intranet portal that is tightly integrated into the productivity tools we use on a daily basis. Prior to the move to Google Workspace and LumApps, it was difficult to locate information.
- Organization and presentation of information
- Integration with Google Workspace
- Ease of adding and updating content
- There is still some room for improvement with navigation, but that might be more about how our sites and pages were developed.
July 28, 2022
Great tool that is close to being ideal
I work with a content creator to create a page for thousands of people to access and use on various continents.
- Looks good
- Search is great
- Once learned, the editing and management are decent
- Hard to edit and manage for a lay person
- reviewing content you want to send to many before going live is very hard or impossible
We have been using LumApps in different capacities. Our main focus has been around internal employee engagement and sales notifications. Our goal has always been to give employees a single place for all of their news, information, links and documentation. LumApps has provided that and more.
- Highlights important news and information
- Integration with Google
- Their client service and support is exceptional
- LumApps provides historical analytics and best practices to help make the right decisions
- Platform needs to be more nimble
- Improved and enhanced analytics
- Better employee groups and easier integration of dynamic list
July 26, 2022
Lots of promise with the right resources
For my team we use LumApps for two purposes - 1 as an internal hub and 2 as a hub and community space for our program partners
- host static information
- tagging
- user directory
- slow load times
- lots of bugs (you save changes to a page but then they did not actually save or you update a widget but then something else on the site breaks)
- would like to see analytics (at least log in) by user
March 24, 2022
Good but ca be better
We use LumApps as our Intranet site where all the employees can post and read all the latest and greatest news related to the company.
- News and Articles
- Quicklinks
- Organization Chart
- Polls
- Very tedious and difficult to customize the page in terms of alignment, borders applying graphics
- The domain customization is still missing (the url says sites.lumapps.com/xyz)
- The communities can be better specially adding videos with thumbnails.
- News and articles can be made visually more appealing in terms of effects. (Scroll, bounce, fade, slide, etc)
- Copying and pasting already created page into different section is not possible
March 14, 2022
LumApps is a central home for over 10,000 employees.
Creating intranet pages for different communities as well as content for everyone in the organization.
- I can see the page metrics for the pages I create.
- I have the ability to manage content on my own pages fairly easily.
- I can integrate media including images and Google Slides.
- Hard to include video on a page because the video needs a URL.
- It is a little hard to learn but that could be because of the way we have customized the editing tools.
- The search tool doesn't always give good results but that might be because of the way that we have integrated it into our google platforms.
We currently utilize LumApps to offer an employee intranet. We allow internal comms to create content and currently use it to spread employee news. It allows us to have a drag and drop content creation process and allow us to move away from slack with our outgoing messaging. It also allows for easier access to older content that slack has a harder time surfacing.
- Offers simple addition of custom content types that give the ability to apply different access and distribution levels.
- The HTML widget allows for the simple removal of WYSIWG tools to simplify the view for content contributors.
- The ability to rearrange layouts is very simple.
- A lot of the documentation is lacking.
- The support is not extremely helpful.
- The settings for many things are not clear.
- There are many tools in the platform that have unclear behavior.
- Templates are not recursive, so when a template is modified the content using that template will not change
- The WYSIWYG editor auto formats HTML which is unhelpful when trying to embed code.
- The notifications are not consistent.
March 12, 2022
LumApps has its issues, but is a good tool.
We use it to create and support knowledge management on our intranet. We have a lot of information on our company and we want to be able to manage this in a less friction way. We use LumApps to give the possibility of our users creating content on our intranet as well but following our brand guidelines and best practices.
- The freedom we have to create pages, how we create them.
- The possibility to adjust the CSS as we want, this makes some things easier for us.
- The way we design pages is not intuitive at all.
- The global widgets could behave like components, for example, if I create a button as a global widget, it could at least be possible to change the label of it, this way we can reuse better this widget.
- Recently we noticed that the search only shows us results of the site's main language, so if I search for content that is in Portuguese and the platform is in English, I couldn't find the content, this is really annoying because we have a lot of content in other languages.
- Adjusting the link of a widget is way better than use the button widget.
We use LumApps as our primary workforce portal. We share company news, events, and policies, along with community collaboration
- Audience targeting
- Supports multiple languages
- Flexible design & style
- Mobile readiness
- Administration of content and users is limited from reporting and historical logs
- Not easy to move things around on the back-end
- Not easily adaptable as you grow or change direction
March 06, 2022
Went from 0 - 100 with LumApps
LumApps replaced Google Sites as our company intranet, and it is a HUGE improvement. It allows for two-way communication, more employee involvement in content (via communities), the ability to publish individual articles/content without publishing the entire site (previously we had to maintain a separate site to build out the content for layout and approvals). We're barely scratching the surface of its features, and as a financial services institution there are some features we just may never use, but it has helped tremendously when I tell other departments/teams what they can do in LumApps (to keep them from creating their own websites outside of Corporate's view or direction, which we had a serious problem with before). Being able to set page-level permissions for department content is great, and for all others giving them Communities to post and comment satisfies their needs.
- page-level permissions
- targeting content to specific groups
- creating spaces for information conversations
- previewing pages before publishing
- allowing end-users to control the widgets on their dashboard (e.g. not everyone wants to see an email preview, but it's either on or off for all)
- not letting the company set default notification options before turning them on, or not letting notifications be opt-in at the individual level
February 28, 2022
An overview on how Lumapps is supporting a collaborative environment for our company
We are using Lumapps to help us solve a decade problem around knowledge management & internal communications. It's working as our intranet and we are using it in many ways, such as the main portal for internal comms, the source of truth for policies and other types of content that supports our operation, a well-curated knowledge base, the main place for communities of practices, among others.
- Support for communities
- Seamless integration with Google Workspace
- Permission control in different levels
- Content creation could be easier
- Notifications by email could be customized with company's brand
February 21, 2022
A Decent Start, but Room To Grow
LumApps is our company-wide intranet platform. All employees have access to the intranet upon joining the company. LumApps provides a repository of Division, Department, Team, Project, and Informational pages (think websites), for our employees. This helps create a centralized location for employees to come to when seeking internal focused information.
- LumApps has strong page design capabilities.
- LumApps Communities make it easy for interest groups to consolidate information in a centralized space.
- LumApps has very good Google integrations.
- Certain features on the back-end admin are very good. Like you can easily manage Roles to provide different levels of capabilities to certain users. You can also easily make content templates for specific teams and make them private to that particular team.
- If you aren't using communities, the aspect of "Following" pages is more of a workaround than a fully baked feature.
- Users are unable to "Follow" other users and elect to get notified when those users create content. Many employees have asked for the ability to receive notifications for any peer, manager, or Executive staff member they choose to follow, and there is not currently a way to enable this.
- Communities are great for quick simple posts, but the editor lacks rich capabilities. For instance, you can't save drafts and copying and pasting removes all formatting. This means you must create your content in the LumApps editor all in one attempt.
- There are some limitations for system administrators on the backend. For example, I can't natively bulk edit content in the back end of the system. I also can't reorganize our metadata hierarchy or even alphabetize our metadata. I have to open a ticket with the vendor for that.
- It can be very slow. Although they are working on that.
- Search could be improved.
December 24, 2021
Good Intranet solution in Hybrid working pattern now
We use LumApps for Intranet. This is used within the whole company. Other than hosting information web pages, we have LumApps integrated with our AD for staff directory information. Our company uses Google Workspace as our day-to-day collaboration and productivity solution, and this integrates with LumApps on authentication. We also put files in Google Drive which then appears as lists on our Intranet pages.
- Integration with Google Workspace e.g. Google Drive.
- Easy to amend pages and publish.
- Integration with AD for users information e.g. Staff Directory.
- For pages on "Offices", though we have a calendar for each office to show upcoming public holidays, the calendar will disappear if there are no forthcoming entries, making it a bit confusing.
- In the Staff Directory, it is far easier to look at subordinates of staff, but if to look at all the managers and up levels, it needs many clicks to display managers of each level.
- Not very user-friendly for new administrators who will need to maintain and create new pages.